Refund policy

Defective, Damaged, or Wrong Item? We've got you covered — no questions asked. Email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll cover return shipping and send a replacement or issue a full refund, whichever you prefer.

Changed Your Mind? No problem. We offer two hassle-free options — no need to ship anything back:

• Keep it + partial refund — We'll refund 10–20% of your order total
• Keep it + full store credit — We'll issue store credit for the full purchase amount to use on a future order

Just reach out within 30 days of delivery and we'll take care of you.

Refunds Approved refunds are returned to your original payment method within 5–10 business days. Store credit is issued immediately. Original shipping costs are non-refundable unless the error was ours.

Contact Us 📧 support@renovoka.com 🌐 www.renovoka.com

Frequently Asked Questions

What counts as defective? Any item that arrives broken, malfunctioning, or that stops working under normal use within a reasonable timeframe qualifies as defective.

What if my item arrived damaged by the carrier? That still counts — just send us a photo of the damage and we'll make it right.

How do I request a refund or store credit for a change-of-mind return? Simply email support@renovoka.com with your order number and which option you'd prefer. We'll confirm and process it within 2–3 business days.

What if I'm outside the 30-day window? Reach out anyway — we'll review your situation and do our best to help.

How will I receive my store credit? Store credit will be sent to the email address associated with your order and can be applied at checkout on your next purchase.

Do I need to send anything back? For change-of-mind returns, no — you keep the item. For defective or incorrect items, we'll let you know if a return is needed, but in many cases we won't ask you to ship it back.